Buyer's Policy

3.1 Payment

• All payments are processed through PayPal.
• Payments are converted to USD at current exchange rates, updated every 6 hours.
• The displayed converted prices are for reference only; the final charged amount may vary slightly due to exchange rate fluctuations.
• Buyers can use Visa/Mastercard or Orange Money Visa card linked to PayPal.
• Buyers are responsible for any import duties or taxes imposed by their country.

3.2 Product Listings

• Product listings are provided by individual sellers.
• tswanawana.com does not guarantee the accuracy of listings.
• Buyers are responsible for any import duties or taxes imposed by their country.

3.3 Returns and Refunds

• Return and refund policies are set by individual sellers.
• Buyers should review these policies before making a purchase.
• In case of disputes, tswanawana.com will mediate between buyer and seller.

3.4 Fraud Protection

• All transactions made through PayPal are held for 21 days to protect against fraud.
• All transactions made through other channels are held for 14 days to protect against fraud.
• Buyers should report any issues within these periods.

3.5 Customer Support

• tswanawana.com provides customer support for platform-related issues.
• Product-specific inquiries should be directed to the seller.