Refund & Cancellation Policy

Buyers are entitled to refund or cancellation on tswanawana.com, provided the following terms and conditions are met:

4.1 Orders not yet shipped

If an order is not yet shipped, a full refund shall be made to the buyer.
tswanawana.com shall not ship the order after a refund is requested by the buyer.
The refund shall be made within 48 hours upon the buyer's refund request.
All refunds are made through how they were processed in the first place.

For any issues, buyers should first communicate with tswanawana.com to seek resolution.
For unsolvable issues, contact tswanawana.com to request a return.
Once approved, tswanawana.com will provide a return address.
The return address must be within the country from where the item(s) was shipped.
If an order is marked shipped, regardless of whether the order is delivered, the refund will be less the shipping cost.
Once the shipment arrives, the buyer shall return the included items as-is without any damage or missing items, to the return address tswanawana.com provided.
We advise taking pictures of the item before wrapping and shipping for returns.
Buyers are responsible for return shipping fees unless tswanawana.com shipped incorrect items.
tswanawana.com may exclude original shipping costs from refunds.
Returns are only accepted for broken/damaged-on-arrival, faulty, or incorrectly shipped items, not for buyer's remorse.
The refund shall be made within 48 hours after the return shipment delivers.
All refunds are made through how they were processed in the first place.