In our User Privacy Notice we have compiled all essential information about our handling of your personal data and your corresponding rights.
This User Privacy Notice is effective from July f8, 2024. View the previous User Privacy Notice.
1. Scope and updates of this User Privacy Notice
This User Privacy Notice applies to your use of this website and all tswanawana.com applications, services (including payment services), products and tools (collectively the "Services") provided by tswanawana.com or its affiliates (tswanawana.com and the companies it directly or indirectly controls are referred to as "tswanawana.com Affiliates"). This User Privacy Notice applies regardless of how you access or use these Services, including access via mobile devices and apps. For additional regional and state disclosures, please see section 12. Regional and State Privacy Disclosures below.
Learn more about section 1
2. Controller
Which tswanawana.com Affiliate is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2.1 Use of the Services (except payment services for sellers)
Depending on the region in which you reside, one of the following tswanawana.com Affiliates is responsible for the collection and processing of your personal data in connection with the provision of our Services (except payment services for sellers). Your region of residence is determined based on your account registration address (as a registered user) or your location (when not registered):
Botswana: Aissential Media (Pty) Ltd, Plot 330, Mogoditshane, Botswana.
For all other countries: Aissential Media (Pty) Ltd, Plot 330, Mogoditshane, Botswana.
2.2 Use of the payment services for sellers
Depending on the region in which you reside or where your payments are processed, the following tswanawana.com Affiliates are responsible for the collection and processing of your personal data in connection with the provision of our payment services to you as a seller:
Botswana: Aissential Media (Pty) Ltd, Plot 330, Mogoditshane, Botswana.
For all other countries: Aissential Media (Pty) Ltd, Plot 330, Mogoditshane, Botswana.
As described in our Payments Terms of Use, your personal data may be processed by one or more of these entities depending on your location and the tswanawana.com website on which a user completes a transaction with you.
3. Data protection officer and contact
We have appointed data protection officers in several countries to oversee the protection of your personal data. You will find the contact details of your data protection officer in the list of our data protection officers - opens in new window or tab in our tswanawana.com Privacy Center - opens in new window or tab.
Furthermore, if you have any questions or complaints regarding this User Privacy Notice, our global data protection principles (see section 6.1 Data transfers to tswanawana.com Affiliates under section 6. Cross-border data transfers below) or our handling of personal data, you can contact the tswanawana.com Privacy Team or the controller who is responsible for the processing of your personal data at any time (for further information, see section 2. Controller above). This applies regardless of whether we have appointed a data protection officer in your country. You can find all necessary information and contact details - opens in new window or tab in our tswanawana.com Privacy Center - opens in new window or tab.
4. What personal data we collect and process
We collect your personal data when you use our Services, create a new tswanawana.com account, provide us with information via a web form, add or update information in your tswanawana.com account, participate in online community discussions or otherwise interact with us. We also collect personal data from other sources (such as other tswanawana.com Affiliates, credit agencies or bureaus, and data providers).
Learn more about section 4
5. Purposes and legal basis for data processing and categories of recipients
We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your tswanawana.com account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among tswanawana.com Affiliates in order to fulfill our contract with you under the User Agreement and, if applicable, the Payments Terms of Use - opens in new window or tab.
Learn more about section 5
6. Cross-border data transfers
Some recipients of your personal data are located outside your jurisdiction or have offices in jurisdictions where data protection laws may provide a different level of protection than the laws in your jurisdiction. When transferring personal data to such recipients, we provide appropriate safeguards.
Learn more about section 6
7. Storage duration and erasure
Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice (see section 5. Purposes and legal basis for data processing and categories of recipients for more information on the processing purposes). Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged or permitted to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes, or to detect and prevent fraudulent or illegal activity on tswanawana.com). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.
Learn more about section 7
8. Rights as a data subject
Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.
Learn more about section 8
Exercising your rights and managing your settings
9. Cookies & similar technologies
When you use our Services, we and authorized third parties make use of cookies and similar technologies (which we will refer to collectively as "cookies") to provide you with a better, faster and safer user experience or to show you personalized advertising. You can find detailed information about the use of cookies and similar technologies and your choices in our User Cookie Notice.
Learn more about section 9
Your choices regarding cookies and similar technologies
10. Data security
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use network security services and data encryption, for example, as well as physical access restrictions for our data centers and logical access controls for data and systems access. You can find further information on our data security in our Security Center - opens in new window or tab.
11. Other important information regarding data protection
This section contains important additional information about the protection of personal data in connection with the use of our Services, including whether you are required to provide personal data.
Learn more about section 11
12. Regional Privacy Disclosures
For additional disclosures for specific regions or countries, including Brazil, mainland of People's Republic of China, and the United Kingdom, please review our Regional Privacy Disclosures - opens in new window or tab page.