Buyer's Protection Program

Get the item you ordered or your money
back—it’s that simple.

It’s automatic and covers your purchase price minus original shipping on eligible purchases*
and there’s no extra fee for coverage. Follow these steps to get your refund.

Contact Your Seller

If an item hasn’t arrived or isn’t as
described, go to My Account, select the
order in your purchase history, and
reach out to your seller.

Not resolved? Let us know.

If you’ve talked to your seller and the
issue still isn’t resolved after three
business days, contact us.

We’ll get your money back. Fast.

You can count on hearing from us within
48 hours.

*In order to be protected by buyers protection program, the payment must be made on tswanawana.com and all eligibility requirements and deadlines must be met. Category/Item exclusions apply, for example virtual products, downloadable products, etc.

Need to Return
an Item?

It’s easy to do on Tswana Wana.

Whatever you’re looking for, millions of
items on tswanawana.com are returnable. Before you
buy an item, check the product’s return
policy, then follow these easy steps to
make a return.

Start Your Return

Select the item you want to return in
your order history on My Account.

Ship the Item Back

If the seller asks, send the item back as
soon as possible using their preferred
return method.

Receive Your Refund

If the seller doesn’t refund your money,
ask us to step in and help.

Note: Kindly check our Refund and Cancellation Policy for more details.

Get the item you ordered or your moneyback—it’s that simple.