Shipments and Returns

Packages are typically dispatched within the time defined by the seller of the product, after payment receipt.
Shipments are made via the buyer's chosen carrier with tracking.
Some deliveries require a signature, while others may be left without signature.
Buyers will receive a tracking link to monitor their package online.

Shipping fees include handling, packing fees, and postage costs.
Handling fees are fixed, while transport fees vary based on total shipment weight.
We recommend grouping items in one order to minimize shipping costs.
Items from different sellers will be shipped separately.
We cannot combine two distinct orders placed separately.
Buyers may choose individual shipment methods for products from different sellers on a single order.

For any issues, buyers should first communicate with the seller to seek resolution.
For unsolvable issues, contact the seller to request a return.
Once approved, the seller will provide a return address.
The return address must be within the country from where the item(s) was shipped.
We advise taking pictures of the item before wrapping and shipping for returns.
Buyers are responsible for return shipping fees unless the seller shipped incorrect items.
Sellers may exclude original shipping costs from refunds.
Returns are only accepted for broken, damaged, faulty, or incorrectly shipped items, not for buyer's remorse.

For items arriving broken or damaged, do not accept or sign for them.
For items found damaged/faulty later, contact the seller immediately with proof.
For unsolvable disputes, contact tswanawana.com for intervention.

Buyers are required to provide their address in detailed, correct and accurate fashion.
Buyers are required to provide their phone number, as couriers will be contacting buyers if they can's find the buyer's address or can't find the buyer at the provided address.
Sellers are required to ship items to the address the buyer has provided for the order at the time of order placement.
An order will only be shipped to the provided address of the buyer on tswanawana.com, and not anywhere else.
Buyers are allowed to change their address, provided they notify the seller of the change if an order is in 'processing'.
In case of a failed delivery, the shipment will be returned to the seller. The buyer is not eligible to a refund of the shipping fee of the particular order and addition fees may apply for the seller to re-ship the order to the buyer.
In case of returns, buyers must send the related items back to the seller on the address they provide. Any lost shipment sent to the wrong address are not eligible for a refund.